You have 100 calendar days from the date of delivery to exchange your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days.
To be eligible for an exchange, the mattress must be clean and undamaged.
You are allowed one exchange. Your 100-night trial will continue from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.
To start a exchange (or for helpful hints), call Customer Care at 1-888-848-2305.