The Purple™ Sheets Limited Warranty
Congratulations on your purchase of The Purple™ Sheets. Purple is committed to providing superior product quality so that you may achieve healthful, comfortable rest. If The Purple™ Sheets were sold new in the USA by Purple or a Purple-authorized reseller, and are defective due to faulty workmanship or materials, Purple warrants that, at Purple’s option, it will replace or repair The Purple™ Sheets. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility and all other warranties, either express or implied including specifically the implied warranty of fitness for a particular purpose and the implied warranty of merchantability, are hereby waived and disclaimed.
This limited warranty extends for 1 year from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the sheets whether new or used. Original proof of purchase (including date) by the original purchaser, and this warranty document will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 1-year warranty period. This warranty applies to the sheets set, including 1 fitted sheet, 1 flat sheet, and one or two pillowcases for TXL and Queen/King sets respectively, and not to any accessories or other products associated with the sheets. Purple may respond to warranty claims by repairing or replacing one piece of a sheet set, rather than a whole sheet set at it’s discretion. This warranty is applicable only to the sheets in normal in-home consumer use.
This warranty shall not apply if Purple determines in its reasonable discretion that the sheets have been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Stains, odors, unsanitary conditions, footprints, burns, cuts, tears, signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure. This warranty does not cover normal wear and tear from washing and intended use. Please note that non-stretchy tight sheets will negate much of the benefit of The Purple® Bed. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Comfort preferences are not covered under warranty.
Purple will not charge purchaser to repair or replace a piece or the whole set of a purchaser’s Purple™ Sheets if it is reasonably deemed by Purple to be defective according to the terms herein during the first (1) year since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced sheets runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the sheets shall be at Purple’s sole option.
Warranty Coverage Additional Limitations: If replacement of a sheet set or any piece takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply to you. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.
How to Contact Purple for Warranty Issues: You may call Purple toll-free at 1-888-848-8456. Further contact information can be found under the customer service section at purple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!