The Purple™ Mattress Protector Limited Warranty
Congratulations on your purchase of The Purple™ Mattress Protector. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple™ Mattress Protector was sold new in the USA by Purple or a Purple-authorized reseller, and is defective due to faulty workmanship or materials, Purple warrants that, at Purple’s option, it will replace or repair The Purple™ Mattress Protector. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility and all other warranties, either express or implied including specifically the implied warranty of fitness for a particular purpose and the implied warranty of merchantability, are hereby waived and disclaimed.
This limited warranty extends for 10 years from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the mattress protector whether new or used. Original proof of purchase (including date) by the original purchaser and this warranty document will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 10-year warranty period. This warranty applies to the mattress protector. This warranty does not apply to any other accessories or products associated with the mattress protector. This warranty is applicable only to the mattress protector in normal in-home consumer use.
During normal, proper use, this warranty shall apply only if (i) there are demonstrable defects in material or workmanship, (ii) if the materials of the mattress protector crack, split, or otherwise fail during normal use and normal handling, or (iii) if the mattress protector fails to protect the user’s mattress from liquids as claimed by Purple.
Purple Mattress Protectors are covered by warranty only if they are used on a mattress that is less than 13” deep, as prescribed, and is properly stretched over the mattress so as to cover the mattress entirely without straining the product; otherwise the warranty is void. This warranty shall not apply if Purple determines in its reasonable discretion that the mattress protector has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: tears, unsanitary conditions, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, or damage from weather or sun exposure. The warranty also does not apply to damage caused by normal wear and tear, moving, storage, natural disasters, Acts of God, inks, cosmetics, bleach, grease, nail polish, alcohol, dyes, chemical hair treatments, tanning related chemicals, solvents, molds, mildews, stains or odors of unknown origins. For the health and safety of anyone who would be required to dispose of, or otherwise handle the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Comfort preferences are not covered under warranty.
Purple will not charge purchaser to repair or replace purchaser’s mattress protector if it is reasonably deemed by Purple to be defective according to the terms herein during the length of 10-years from the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced mattress protector runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the mattress protector shall be at Purple’s sole option.
Warranty Coverage Additional Limitations: If replacement of a mattress protector takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. product but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.
How to Contact Purple for Warranty Issues: You may call Purple toll-free at 1-888-848-8456. Further contact information can be found under the customer service section at purple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!