We apologize if your Purple Squishy never arrived! Purple has discontinued the sending of Purple Squishies for the time being. But don't fret! You can visit a retail location near you for the opportunity to feel our patented Purple technology. Find your preferred retail location here: https://purple.com/stores
If you paid for the shipping and handling on a Squishy order, we will be happy to issue a refund! Please verify your order number and we will make sure you receive a credit for that charge.