Please Note: In light of COVID-19, some delivery windows might be extended. We are doing all we can to ensure you receive your items as quickly as possible and sincerely appreciate your understanding. Additionally, wait times to speak with a customer service representative may be longer than normal. We apologize for any inconvenience and greatly appreciate your patience during these unusual times.

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Instructions on how to factory reset and synchronize your Purple™ PowerBase will be included with your purchase. If you have further questions on how this process works, please reach out to our Customer Care team and they will be happy to help you resolve this! 888-848-8456 or info@purple.com

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