Part of my order is missing. How can I resolve this issue? Please feel free to contact our Customer Care agents and they will be more than happy to assist you! Contact us at 888-848-8456 or info@purple.com Related articles What's my order status? Ascent Adjustable Base™ - Owner's Manual What Is the Recycling Fee on My Order? Does Purple ship to APO addresses or PO Boxes? Is there a Warranty on the Foundation Platform Base?