What's my order status? Always feel free to contact our Customer Care agents for an update on your order Contact us at 888-848-8456 or info@purple.com. Related articles What are the Purple® Mattress shipping times? Can I cancel my order? Should I wait to sleep on my Purple® Mattress after unrolling it? Does the 100-night trial start when the Purple® Mattress ships or when it's delivered? Purple Shipping Options