What is the Ascent Base Return Policy? Due to the nature of bed frames, we no longer offer returns, exchanges, or refunds. For questions, please email email@example.com or contact Customer Care at 1-888-848-2305. Related articles What is the Purple Bed Frame return policy? How do I install the headboard brackets to a smart adjustable base? Mattress Cover Contents What's the life expectancy of the Purple Mattress? How Does Purple Compare to Tempur-Pedic?