You have 100 calendar days from the date of delivery to return your Purple® mattress.
Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog!
To be eligible for a return, the mattress must be clean, undamaged, and have the mattress law tag attached. Photos of the mattress and the law tag will be requested.
We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges once the mattress has been picked up. Purple or one of our authorized partners will arrange a time to remove the mattress for you.
To start a return (or for helpful hints), call Customer Care at 1-888-848-2305. For questions about products purchased at a retail location, please contact the store directly.
*This includes the following mattresses: