What is the Purple Platform Bed return policy? Due to the nature of bed frames, we no longer offer returns, exchanges, or refunds. For questions, please email firstname.lastname@example.org or contact Customer Care at 1-888-848-2305. Related articles What is the Purple Bed Frame return policy? How can I start the return process of my Purple® Mattress? What is the Ascent Base Return Policy? Will you sell a mattress after it's been used? What is the name of the Purple PowerBase app?