We understand if you’re eager to start sleeping great on your new Purple® Mattress! Shipping times can vary depending on holidays, promos, and weather conditions, but usually, your order will leave our warehouse within 3-5 business days. Of course, we’ll do our absolute best to get your mattress to you ASAP. The time of arrival to your home can vary depending on the location of where the mattress is being delivered to and your delivery method — ground shipping usually arrives 3-5 business days after it leaves our warehouse, while white glove delivery can take up to a few weeks.
To get a more accurate status update on your Purple order, please feel free to contact our Customer Care team and they will be happy to assist you! Contact us at 888-848-8456 or firstname.lastname@example.org
Where can Purple ship to?
We ship to the US and Canada – that includes all 48 Contiguous United States get free shipping. Shipping fees for everywhere else.
How will my Purple® Mattress be shipped?
Your Purple® Mattress will come vacuum-sealed and rolled up in a Purple plastic tube with convenient carrying handles and an easy-open tool. With ground shipping, it will be delivered right up to your front door and white glove delivery offers in-home setup and even old mattress removal (select mattresses qualify for white glove delivery).
Do you offer White-Glove Delivery?
For select mattresses weighing under 150 pounds, White Glove In-Home Delivery is available as an upgrade for a small fee or free FedEx delivery to your door. Mattresses over 150 pounds are delivered with complimentary white glove delivery (they’re too heavy to ship standard ground).
White-Glove In-Home Delivery is only available to a delivery address in the lower 48 states. You must select White Glove In-Home Delivery at the time of checkout. White-Glove Delivery is not available to APO/FPO addresses, nor is it available to certain remote locations, Alaska and Hawaii addresses. Additional restrictions may apply.
This offer is only good for orders placed directly through the Purple website, in Purple authorized retail locations, or from our direct-order telephone sales. White-Glove In-Home Delivery does not apply to any purchase made at third-party retail stores.
White-Glove In-Home Delivery includes:
- Delivery to your home
- Open and preparation of merchandise
- Inspection of each item
- Placement of merchandise in your home
- Removal of all packing materials and cartons
- Standard removal of bedding on a one-for-one basis (if selected at the time of checkout). However, we reserve the right to refuse the removal of soiled or stained mattresses or that show evidence of possible insect infestation.
By selecting White Glove In-Home Delivery, you consent to entry by Purple or its other hired independent contractors entry into your home and personal living space. You expressly assume the risk of having third party invitees in your home. Delivery personnel is NOT PERMITTED to move or handle your existing furniture. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path.