We understand if you’re eager to start sleeping great on your new Purple® Mattress! Shipping times can vary depending on holidays, promos, and weather conditions, but usually, your order will leave our warehouse within 3-5 business days. Of course, we’ll do our absolute best to get your mattress to you ASAP. The time of arrival to your home can vary depending on the location of where the mattress is being delivered to and your delivery method — ground shipping usually arrives 3-5 business days after it leaves our warehouse, while premier delivery can take up to a few weeks.
To get a more accurate status update on your Purple order, please feel free to contact our Customer Care team and they will be happy to assist you! Contact us at 888-848-8456 or firstname.lastname@example.org
How long does it take for a purple mattress to ship?
Shipping times can vary depending on holidays, promos, and weather conditions, but usually, your order will leave our warehouse within 3-5 business days.
The time of arrival to your home can vary depending on the location of where the mattress is being delivered to and your delivery method — ground shipping usually arrives 3-5 business days after it leaves our warehouse
Where can Purple ship to?
We ship to the US and Canada! All 48 Contiguous United States get free shipping. Shipping fees apply everywhere else. Where does Purple ship to?
How will my Purple® Mattress be shipped?
Your Purple® Mattress will come vacuum-sealed and rolled up in a Purple plastic tube with convenient carrying handles and an easy-open tool. With ground shipping, it will be delivered right up to your front door and premier delivery offers in-home setup and even old mattress removal (select mattresses qualify for premier delivery).
Do you offer Premier Delivery?
For select mattresses weighing under 150 pounds, premier in-home delivery is available as an upgrade for a small fee or free FedEx delivery to your door. Mattresses over 150 pounds are delivered with complimentary premier delivery (they’re too heavy to ship standard ground).
Premier In-Home Setup is only available to a delivery address in the lower 48 states. You must select In-Home Setup at the time of checkout. Premier Delivery is not available to APO/FPO addresses, nor is it available to certain remote locations or Alaska and Hawaii addresses. Additional restrictions may apply.
This offer is only good for orders placed directly through the Purple website, in Purple authorized retail locations, or from our direct-order telephone sales. Premier In-Home Setup does not apply to any purchase made at third-party retail stores.
*Premier Delivery In-Home Setup includes:
- Delivery to your home
- Open and preparation of merchandise
- Inspection of each item
- Placement of merchandise in your home
- Removal of all packing materials and cartons
- Standard removal of bedding on a one-for-one basis (if selected at the time of checkout). However, we reserve the right to refuse the removal of soiled or stained mattresses or that show evidence of possible insect infestation.
By selecting Premier Delivery In-Home Setup, you consent to entry by Purple or its other hired independent contractors entry into your home and personal living space. You expressly assume the risk of having third-party invitees in your home. Delivery personnel is NOT PERMITTED to move or handle your existing furniture. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path.