Generally, it takes 24-48 hours. In some cases, Truemed’s provider team may require additional time to issue a letter of medical necessity based on the individual's specific needs as determined by the qualification survey.
If you aren’t seeing your letter in your inbox, check spam, then reach out to Truemed at
support@truemed.com for help.
For additional information on how to use your FSA/HSA to purchase Purple products, click here!