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What credit cards do you take?
We take all major credit cards! Are you ready to place an order? We would be more than happy to help! Contact us at 888-848-8456 or info@purple.com
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How much is the Purple® Seat Cushion?
We have several options! Find all the details on the Purple® Seat Cushions and price list HERE.
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What fire retardant is used on the Purple® Mattress?
As required by the US Consumer Product Safety Commission, all mattresses must meet a rigorous standard to reduce the severity of fires. Companies have used everything from fire retardant chemicals ...
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I want to return my Purple® Mattress, but I used the financing option. How does this process work?
We'll issue a refund for the entire purchase, minus any discounts, shipping, or transportation charges. Accrued interest is not refunded when financed through our financing partners. Contact Custo...
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Does Purple have a store or retail location?
Purple is offered at many retail locations across the United States! Look through our retail locations HERE.
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Can I cancel my order?
Please feel free to contact Customer Care to make changes to your order! Contact us at 888-848-8456 or info@purple.com
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Can I call you by phone?
Please feel free to contact Purple Innovation Customer Care at 888-848-8456 or email us info@purple.com for assistance!
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What do you do with mattresses that have been returned?
Great question! We will have a local haul-away service come pick up the returned mattress. They will clean and refurbish the mattress, and donate a portion of the proceeds to charity!
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What is the best process to air out the Purple Pillow?
You can do this by removing the cover and washing the Purple® Pillow with warm water and a gentle detergent. Please feel free to contact Customer Care if you need additional assistance. Contact us...
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Part of my order is missing. How can I resolve this issue?
Please feel free to contact our Customer Care agents and they will be more than happy to assist you! Contact us at 888-848-8456 or info@purple.com