Return FAQs
- Do Purple products come with a free trial?
- Does the 100-night trial start when the Purple® Mattress ships or when it's delivered?
- Will you sell a mattress after it's been used?
- How many nights do I have to test the Purple® Mattress before I can return the product?
- What is a 100-night trial?
- Do you charge a restocking fee?
- I want to return my Purple® Mattress, but I used the financing option. How does this process work?
- What do you do with mattresses that have been returned?
- How Can I Upgrade or Exchange My Purple® Mattress?
- If I return the Purple® Mattress, do I have to repackage it myself?
- How can I start the return process of my Purple® Mattress?