Purple supports.

  1. Purple Innovation, LLC
  2. Returns
  3. Return FAQs

Return FAQs

  • Will you sell a mattress after it's been used?
  • How many nights do I have to test the Purple® Mattress before I can return the product?
  • Do you charge a restocking fee?
  • I want to return my Purple® Mattress, but I used the financing option. How does this process work?
  • What do you do with mattresses that have been returned?
  • How Can I Upgrade or Exchange My Purple® Mattress?
  • If I return the Purple® Mattress, do I have to repackage it myself?
  • How can I start the return process of my Purple® Mattress?