We want to make sure your app is working!

• Check that the app is still connected to the base. If not, follow these instructions to reconnect.
• Make sure the base is plugged-in and has power. The control box has a blue LED light that will illuminate.
• Make sure your phone has Bluetooth turned ON.
• Make sure you are no more than 20 feet away from bed.

If you continue to have any problems, please reach out. Our Customer Care Specialists are here to help!