I have an exchange scheduled, but I've decided I'd like to keep my original mattress. What happens next?
 

If you've already started a mattress exchange and decide you'd prefer to keep your original mattress, contact the Exchange Team as soon as possible by replying to your existing email thread.

In most cases, the Exchange Team can review your request and determine whether the exchange can be canceled. If the exchange is canceled before the replacement mattress is delivered, the replacement order will be canceled and any applicable price difference paid for the upgrade will be refunded.

For example, if you exchanged your Purple Mattress® for a RestorePlus® Hybrid Mattress and paid the difference in price, canceling the exchange would typically result in the RestorePlus® Hybrid Mattress delivery being canceled and the upgrade amount being refunded.

Because the exchange is being canceled rather than completed, an additional Transportation Charge would not apply.

Each situation is subject to review based on the status of the exchange. If you have questions or would like to cancel a pending exchange, please reply to your Exchange Team email or contact Customer Care for assistance.
 

For full policy details

Return/Exchange: https://purple.com/returns

Warranty policies: https://purple.com/warranty