Common Questions

• How do I start a warranty claim?
• File a warranty claim
• Submit a warranty request
• Start a mattress warranty claim
• My product is defective
• My mattress is sagging
• Product warranty issue
• Warranty replacement
• Claim my warranty

Starting a Warranty Claim

If you believe your Purple product has a defect covered under warranty, you can submit a warranty claim online using the appropriate claim form below.

Start Your Warranty Claim

Mattresses

🔗 Start Mattress Claim
https://survey.comfort-research.org/jfe/form/SV_4TRTRrfPF2jGYZg?Source=Website

Pillows

🔗 Start Pillow Claim
https://survey.comfort-research.org/jfe/form/SV_4TRTRrfPF2jGYZg?Source=Website

Seat Cushions

🔗 Start Cushion Claim
https://survey.comfort-research.org/jfe/form/SV_4TRTRrfPF2jGYZg?Source=Website

Bedding

🔗 Start Bedding Claim
https://survey.comfort-research.org/jfe/form/SV_4TRTRrfPF2jGYZg?Source=Website

Bed Frames, Foundations & Bases

🔗 Start Bed Frame Claim
https://survey.comfort-research.org/jfe/form/SV_4TRTRrfPF2jGYZg?Source=Website

Purple Warranty Center

For additional warranty information:

🔗 Purple Warranty Center
https://purple.com/warranty

Therabody Warranty Claims

🔗 Start Therabody Claim
https://www.therabody.com/pages/contact-us

Before You Submit Your Claim

To help expedite your claim, please have the following available:

• Order number
• Proof of purchase
• Photos of the product
• Photos showing the defect or issue
• A brief description of the concern

Can't Find Your Order Information?

If you no longer have your order number or proof of purchase, please contact Customer Care for assistance.

📧 info@purple.com
📞 888-848-8456

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