Common Questions

• What does my warranty cover?
• Is my mattress covered under warranty?
• How long is the warranty?
• What's excluded from warranty coverage?
• Does sagging qualify for warranty?
• I have a defect in my Purple product

Suggested Structure

What Does Purple's Warranty Cover?

Purple warranties cover qualifying manufacturing defects in eligible products.

Coverage varies by product and warranty type.

Eligible products may include:

• Mattresses
• Pillows
• Seat Cushions
• Bedding Products
• Bed Frames
• Foundations
• Adjustable Bases

What May Not Be Covered?

Warranty coverage generally does not apply to:

• Normal wear and tear
• Misuse or abuse
• Improper support or foundation use
• Stains, burns, cuts, or accidental damage
• Damage caused by improper handling

Proof of Purchase Required

To submit a warranty claim, you'll need proof of purchase and photos of the product and issue.

Start a Warranty Claim

🔗 Purple Warranty Center

🔗 Warranty Claim Form

Need Help?

info@purple.com

888-848-8456