Common Questions
- Where is my order?
- Track my order
- Order status
- Where's my package?
- Has my order shipped?
- Check my shipment status
- I can't find my order
- I don't have my order number
- Where is my tracking number?
Track Your Order
You can track your order using one of the following methods:
Option 1: Track Your Order Online
🔗 Track Your Order
https://purple.com/track-your-order
To locate your order, you'll need:
- First and last name
- Order number
Option 2: Check Your Shipping Confirmation Email
Once your order ships, Purple sends a shipping confirmation email to the email address used when the order was placed.
This email includes:
- Tracking number
- Carrier information
- Tracking link
- Shipment updates
If your order has shipped, this is often the fastest way to track your package.
Don't Have Your Order Number?
If you can't locate your order number or tracking information, please contact Customer Care for assistance.
Before we can help, we'll need to verify your information.
Please have the following available:
- First and last name
- Order number (if available)
- Email address used to place the order
If you don't know one or more of these details, simply enter or tell us "I don't know" and we'll do our best to assist.
Contact Customer Care
📧 Email: info@purple.com
📞 Phone: 888-848-8456
💬 Chat: Use the chat feature on Purple.com to connect with a Customer Care representative.
Related Articles
- How Do I Start a Return?
- What Is Purple's Return Policy?
- How Do I Start a Warranty Claim?
- What Is Purple's Warranty Policy?