Please Note: In light of COVID-19, some delivery windows might be extended. We are doing all we can to ensure you receive your items as quickly as possible and sincerely appreciate your understanding. Additionally, wait times to speak with a customer service representative may be longer than normal. We apologize for any inconvenience and greatly appreciate your patience during these unusual times.

Purple supports.

  1. Purple Innovation, LLC
  2. FAQ
  3. FAQs

FAQs

  • What mattress foundation should I use?
  • Do Purple products come with a free trial?
  • Do you charge a restocking fee?
  • What is the Purple® Mattress warranty?
  • Do you need to use Purple® Sheets with the Purple® Mattress?
  • Where can I try Purple?
  • Product Care & Washing Instructions
  • Does Purple sell mattress toppers?
  • What kind of mattress protector do I need?
  • Does the 100-night trial start when the Purple® Mattress ships or when it's delivered?
  • Where are the Purple™ Sheets made?
  • How do I wash the Purple™ Mattress Protector?
  • What is a Split King?
  • How can I leave a review?
  • What's the difference between Purple and Intelli-Bed?
  • How similar is the Purple® Mattress to a waterbed?
  • What are the weight and dimensions of the Purple® Pillow?
  • What Purple® Seat cushion is recommend for coccyx pain?
  • Do you offer a California King Purple® PowerBase?
  • Does the mattress stay in place as the PowerBase is adjusted?
  • Can the Purple® Mattress be used with on a futon base?
  • How durable is the Purple® Pillow?
  • What is the weight limit for the Purple® Seat Cushion?
  • How do I remove stains from my Purple™ Sheets?
  • Do I place the Purple™ Powerbase on an existing foundation?
  • What is the weight limit for the Purple™ PowerBase?
  • Do you make custom sizes of the Purple® Seat Cushions?
  • Does my Purple® Mattress have to be split in order for PowerBase to work correctly?
  • Will you sell a mattress after it's been used?
  • Are there discounts for EMS or Fire Departments?
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