Common Questions
- What is your return policy?
- Can I return my Purple product?
- How long do I have to make a return?
- What items are eligible for return?
- What items are non-returnable?
Mattress Returns
Eligible Purple mattresses can be returned within 100 calendar days of delivery.
Requirements:
- Complete the required 21-night adjustment period
- Mattress must be clean and undamaged
- Law tag must remain attached
One mattress exchange is allowed during the trial period.
Pillow Returns
Eligible Purple pillows may be returned within 30 calendar days of delivery.
Requirements:
- Pillow must be clean and undamaged
Pillow exchanges are not available.
Seat Cushion Returns
Eligible Purple Seat Cushions may be returned within 30 calendar days of delivery.
Requirements:
- Cushion must be clean and undamaged
Seat cushion exchanges are not available.
Bedding Returns
Eligible bedding products may be returned within 30 calendar days of delivery.
Requirements:
- Product must be clean and undamaged
- Customer is responsible for return shipping costs
Bedding exchanges are not available.
Non-Returnable Products
The following products are not eligible for returns, refunds, or exchanges:
- Purple Squishy™ products
- Freeform™ Extra Fill
- Adjustable Bases
- Smart Bases
- Bed Frames
- Platforms
- Headboards
- Flat Foundations
Refund Information
After your return is processed and a refund is issued, it may take up to 14 business days for the funds to appear in your account, depending on your financial institution.
Need to Start a Return?
See our article: How Do I Start a Return?
For additional assistance:
📧 info@purple.com
📞 888-848-8456